Clara Shih is the CEO of Salesforce AI. In this role, she oversees artificial intelligence activities across the company, including product, go-to-market, growth, adoption and ecosystem for Einstein GPT, the world’s leading AI for CRM. Einstein GPT delivers over 1 trillion forecasts and creation automations per week across Sales Cloud, Service Cloud, Marketing Cloud, Commerce Cloud, Industry Cloud, Mulesoft, Tableau, and Slack. Previously, Clara led Salesforce Service Cloud, the world’s leading customer service, contact center, digital services, bots, and field service solution.